Has Fully.com Gone Out Of Business?
We are very saddened to have to report to our readers that after a successful 18-year run as one of the pioneering e-commerce companies in the office ergonomics industry, the parent company of Fully.com, $3B MillerKnoll, is pulling the plug on the operation by the end of April, 2023.
Founded by ergonomics industry pioneer David Kahl in 2006, the company – which was originally known as ErgoDepot before a rebranding a few years ago – was acquired by $1.8B Knoll in August of 2019, pre-pandemic but after high tariffs on Chinese goods had a harsh economic impact on Fully. Knoll itself was shortly thereafter acquired by Herman Miller in April of 2021, giving the new, combined MillerKnoll the biggest stake in e-commerce of all the “Big Furniture” companies.
This cataclysmic end to Fully.com’s existence is just the latest in an ongoing set of challenges the industry has faced since the pandemic brought about massive supply chain programs and wild fluctuations in demand. With the advent of the Ukraine conflict and worldwide inflation and recession concerns, demand for ergonomic office furniture has definitely taken a large and sustained hit.
Fully has sadly been added to the Office Fitness Industry Dead Pool.
MillerKnoll’s Communication To Fully’s Suppliers
Several companies we know were long-time suppliers to Fully, and were quick to forward us a copy of MillerKnoll’s communication – basically letting them know that they just lost a major customer, without warning. In the letter they stated:
We have made the decision to close Fully as a standalone brand and sell select Fully items through Design Within Reach and Herman Miller. We wanted to share this information as well as information about the go-forward production, because you are a Fully supplier. Over the next several months, we will wind down Fully operations. We expect to stop taking orders and transactions on Fully.com by the end of April 2023.
It went on to say that they’ll keep selling overstocked Jarvis desk bases and tops, some monitor arms and a few power accessory items through their other outlets until all inventory is exhausted, but that all other products – such as their solid wood standing desks – will be cancelled when the site is taken down.
While the Jarvis Desk and other popular Fully items are now being liquidated at a 30% discount, we must caution consumers that obtaining post-sale support may be very difficult for products sold by a company that is being wound down. Institutional knowledge tends to walk out the door quickly once a company announces it is closing the shutters.
We have therefore taken down the review scores for all of the Fully products we’ve reviewed to 0.5-star. This includes the Jarvis Standing Desk, Jarvis Standing L-Desk, Fully Jarvis Reclaimed Wood Standing Desk, Fully Jarvis Albright Standing Desk, Fully Jarvis Evolve Standing Desk, Fully Remi Standing Desk, Fully Jarvis Whiteboard Adjustable-Height Conference Table, Fully Jarvis Bamboo Adjustable-Height Conference Table, Fully Jarvis Tabletops For Standing Desks, Jarvis Monitor Riser, Jarvis Bamboo Desk Drawer, Fully Jarvis Single Monitor Arm, Fully Jarvis Dual Monitor Arm, Fully Jax Single-Display Monitor Arm, Fully Floatdeck Balance Board, Fully Sidekick Mobile File Cabinet, Fully Cable Management Kit and Fully Cable Management Tray).
The nearest high-quality alternatives for Fully products are going to be found at iMovR and Ergonofis. For Chinese-made equivalents see UpliftDesk and Autonomous.
Where is the source?
As mentioned, the source is a letter that was send to Fully’s vendors. We received a copy of this letter from multiple sources on the same day. At this point in time the entire industry is aware of this development, did not take long to disseminate.